We have gathered 8 reviews from previous ACE RENTAL CARS customers who rented a car in Melbourne to help you decide if they are right for you. 9.4. Save on luxury, economy and family car hire. They even gave me an upgrade than I had originally booked. If you rent there, take picture of everything on the vehicle before leaving their lot, mark every tiniest scratch on the form, these people they run a scam. I suspect some fraud...Best regards, Jean-François Bohnert. Tried for over 1 hour and missed an important celebration that I was in Sydney for. Write a review on ProductReview.com.au! Reviews. Find out what other customers think - so you can decide if Ace Rental Cars is the right company for you. When we finished paper work, I was told we had a 30 minute ...Read more. Thank you Ace. We had booked a car with Ace Rentals through carflexi.com. Worst car rental company ever! It will be the last time, Worst service was over charged and cannot get anyone to help Hector who I did speak was short with me and offered no help.told me to take it up with my credit card companyDon't get a ACE car rental they will cheat you. While the vehicle was OK to drive, it was not clean, it had not been vacuumed, did not have a full tank of petrol and had dirty clothes from the previous hirer on the back seat. Will be sure to rent from them next time Im on holidays in Brisbane. The final response to my complaint to them was “we will not be issuing a refund of admin fee” no apology or explanation was ever offered or given. They were waiting to pick us up at the airport at 11:45 PM. (582+338+13). Save. Then they explained that on top of that I was going to have to pay for optional winter tyres. In the end it took 2 hrs to get a shuttle and car. Waited 40 mins at the airport to be picked up by Ace Shuttle service... another 3 hours at ACE location trying to pick up vehicles reserved. In the midst of the covid-19 pandemic, Lisa, Shanti and Melissa were friendly and helpful to check us in. Your trust is our top concern. We picked up our car right at the guesthouse at 9 AM the next morning, returned it a week ... B9795GAjohnb Minneapolis, Minnesota Review link Take out all insurances. The return process was easy and I think we returned the car cleaner than when we got it. They promptly picked me up at the airport, and quickly went through processing me and putting me into a nice, clean car. They wanted to charge a $13 fee hire per day (to have the ability to use tolls), pay a one off $38.50 admin fee for them to set up and account or for us to do it ourselves. Because I had forgotten to take my ETag I was charged $75.41 for $33.55 worth of tolls so my next trip I took my own personal Etag but a month later I received an invoice via email stating I had toll charges for the period of hire but attached was the previous invoice for $75.41 checked my credit card and sure enough, there was a new charge of $54.20, so now I have a statement from my RMS E-Toll account for that trip and Ace ... have also charged me for the same trip. Don't they usually ask?! We have rental car locations all over Australia and New Zealand so no matter where you plan to pick up your car rental or drop off your rental car we will be able to accommodate your needs, our locations are all open 7 days a week and with arrangement offer after-hours Rental car pickups and drop-offs. The staff was friendly and they were accommodating when we changed our reservation last minute. Book online today with the world's biggest online car rental service. But they don't charge admin fee etc.. just rental $45 + $19 full insurance. I didn’t check back as assumed everything was okay and card was charged. See the Best Car Hire Services in 2021 as rated by Australians on ProductReview.com.au. We walked straight to Thrifty, was welcomed with a lovely smile and got a new clean car to use for the day! 1. I booked a car rental with them through a company called “wisecars.” I am a local in LA. The carflexi booking id is CF7F8A19 and Ace rental confirmation number is 9R35K2. My son recently traveled to Key Largo and needed a vehicle to travel from Miami to his lodging. 1st Pick-up was Auckland. AVOID Ace in SJO CR area or you will be sorry. This was not honored and I was charged the same rate at which I reserved the suburban.When I returned the vehicle I inquired about the discount rate and the girl at the counter was very nasty and told me that Susan would contact me however I still have not received a call from the manager nor the discounted rate. Ace car rentals Perth Ace car rentals Perth! from $109.00* 1-10 of 15 replies Sorted by « 1 2 » DaBride. Two experiences with Ace - both terrible. Firstly the lady who initially served my girlfriend and I had a seriously poor attitude about her but it's not something I was originally prepared to review on. 1. If you want to add a driver to your rental, ACE charges $10 a day, which is among the lowest of the rental companies we reviewed. A month later we received an email from hertz on behalf of ace saying they would charge us 60$ if we didn't provide the evidence we paid. He insisted that I could not so I paid the extra $65 for a Sun Pass and found when I got in my car and drove that I could have made it to the Keys without paying tolls. Australian Car Hire Locations. Very bad services. 1. First, they try to clip all customers by requiring them to either show proof of auto liability insurance (not CDW) or pay for their insurance at $10/day. Ace Rental Cars (Car Hire Service): 3.9 out of 5 stars from 323 genuine reviews on Australia's largest opinion site ProductReview.com.au. Please be very careful before you give cards to car flexi. The car had several mechanical issues. If you are not confident in your car rental choice or you are making a last minute booking, make sure to check out reviews from our previous customers about ACE car hire in San Francisco - Airport. Requesting Ace Rental Company be investigated and Class action lawsuit issued. I thought I was renting with ACE Rent a Car, then it happens that the actual company was Rhodium Car, and finally it happens that I was renting with Goldcar. Upon providing the evidence, Ace rental made a false claim that LinkT doesn't cover Eastlink. Sort by. Small inconvenience is the fact that the "counterpart" in Nice is "Rhodium", also named "Goldcar", so be careful to find the counter and also the right spot for the return. Even worse, I called the head office to complain and no one helped except providing me with an email address to write a complaint. I have a quote on one of your cars in Cairns. Obviously we are missing an amount of 23.15 NZD. When the shuttle bus driver pulled up he didn’t once help us with any of our bags. I booked the car through WiseCars for x euros, a full/full gas policy and including an insurance. Ace makes this information accessible by providing Third-party verified reviews of our Rental Cars … Total SCAM! There isn’t a low enough grade to rate these con artists -0 stars. On 16 Dec_ an amount of 595 NZD was taken from the travel debit card for no reason without my permission . Had no problems when returning the car making my rental hassle free. I noticed a credit card fee of $165 that may apply on my car pickup. The service was okay. I checked my ... phone and saw that they texted me at 7am in the morning. Ace makes this information accessible by providing Third-party verified reviews of our Rental Cars … When the shuttle bus finally arrived, we got confronted by a rude, disgruntled driver for not "registering". Each time the car and service has exceeded our expectations. Save. The shuttle from airport to ace office was quick and very often. Because I had forgotten to take my ETag I was charged $75.41 for $33.55 worth of tolls so my next trip I took my own personal Etag but a month later I received an invoice via email stating I had toll charges for the period of hire but attached was the previous invoice for $75.41 checked my credit card and sure enough, there was a new charge of $54.20, so now I have a statement from my RMS E-Toll account for that trip and Ace ...Read more. The rental agreement we had with carflexi was for the amount of 911.75 NZD. Now, he has since been refunded $200 for a deposit bringing his difference to #118.36 but for a college kid on a budget this is big money. The car rental was from 12 Dec 2019 from Auckland airport to 28 Dec 2019 at Christchurch airport. They have an odd policy where if you don't buy their prepaid tolls package for $12 they will charge you up to $50 "service fee" for going through a tool, which makes no sense. I was baffled by her lack of customer service , so much so that I ended up walking outside leaving my partner to deal with her. It took them 8 weeks to repay me $60 for the inspection... never dealt with a company as bad as this before!!! They have great deals as well to look out for. However_ on 12 Dec when we collected the car_ we were charged a total of 933 NZD in 3 different transactions. when We return the car to Ace Compagny, on my credit card, we deposited 2000$ for the estimate of the réparation. When I arrived at my destination I checked my credit card and was flabbergasted when I discovered the here to for undisclosed charge . We always use Easy Way car rental. The car did not meet our expectations. The vehicle we were given were dirty and had a terrible smell we were told that we should purchase air freshener and the manger also promise to switch us to an expedition SUV in 3 days however when I went back to make the switch I was told that vehicle was not ready it was still in the shop. Power. ACE Rent A Car is a valued partner of Expedia, working together to provide you with all the tools you need to book your next ACE Rent A Car car rental. I booked a car with ace for long term for 30th october. Minivan $35/day. Charged $55 to my card a month later with zero explanation. The brakes were shattering and not working properly. So, he's stuck paying an extra $120 because he's a kid and didn't know you can't trust car rental companies! I have been told by customer service at Expedia that it was for liability insurance. Nothing very happy . The $250 was credited as was the $166 in unused, pre paid cost . I don't think that's legal. I won't be coming back to them. Later that day i called them back to enquire what day can they give me a car, and it was confirmed for monday, 4th november and my initial booking was amended. This is definitely a false statement, and they refused to make any refund. Re: Ace Rent A Car . At ACE Rent A Car, you’ll find a variety of late-model vehicles with low mileage, from compact cars to SUVs and even specialty vehicles for rent. So i wouldn't recommend it if you're not prepared to buy full insurance from them. Also read 220 reviews of Ace in Miami & find all Ace pick up locations in Miami. This is licensed robbery. We told the person at the desk both times that we would arrange our own toll account/day pass and they didn’t say anything. Overall I would not rent from them again. Paid in advance in October. wait as our car had not been cleaned yet. I spent $199 at the Hyatt Airport and decided to rent a Hertz car in the am. For a guarantee we had given another credit card and 750 NZD was blocked on this credit card. I cleaned the car before returning as was dusty when got it. Needless to say I passed on all add-ons and got around Denver just fine. Problem is Linkt didn’t have a reco...Read more. SHADY. I would definately recommend them to all my friends and family in Brisbane, they made my stay smooth especially while visiting my sick father and … Totally recommend booking from them. Their head office seems to be closed till 6 Dec and if i call the airport they say they cant do anything. THEN charged an extra 6 days as someone forgot to book the vehicle back in. Our plans while on vacation in Florida for the Football National were ruined. Book your car hire today! We did use the Sun Pass a couple of times because we had it. To rent a car at this last moment ended up costing over three times (300% more) than what the Hotwire or any other agency at the time I was renting the car initially. Booked with them for 5 days (270$). Its a scam. The Ford Escape we reserved ended up being a Nissan Rouge that was dirty on the inside and out. Sort by. I usually go with other providers, but I gave this one a go although it doesn't have a depot at the airport. 9.4. They lost our booking TWICE. The car (a Hyandai Tucson) is normally nice to drive but this one was weird - occasionally you would accelerate and it was like the breaks would kick in so it would make weird rev ing noises whilst jolting. !Do NOT rent from Ace unless you don’t mind being scammed!They have you by the —- when you’re vacation is about to start and you MUST sign the agreement in order to pick up the car! My booking number is 346989067. Intermediate $29/day. No credit charges or location charges were mentioned in our agreement_ so we are not sure why we were charged an additional amount of 22 NZD. In December we rented for a 2 week period in Melbourne. I travel a lot and this is the WORST experience ever for car rentals. 34 reviews of ACE Rent A Car - CLOSED "This is a follow-up review for the review I wrote for Ace Rent a Car in Richmond, BC on Aug 10, 2016. Power & Associates annual industry consumer survey. They said they would try and connect us through to ace but they couldn...Read more, Two experiences with Ace - both terrible. Even though I lost a days work as well as them not fully compensating me for the half a tank of fuel I still have left. When I checked in AN ADDITIONAL $19.99 PER DAY was added ($139)! With great information about tolls to finding me at the airport when they discovered I had left my phone behind when returning the car. ST... AY away and book with better rentals. Call again, wait, then take uber to Melbourne. Today, there is a total of 9 ACE Rent a Car coupons and discount deals. I found ace with reasonable price, and good customer support. We walked out of the bus and told the driver to cancel our reservation to which the driver responded "you can do what you want". It’s free to sign up for ACE’s rental car rewards program. The overall rating of the company is 1.3 and consumers are mostly dissatisfied. We walked away but the final thing we overheard was the representative asking them how much they could afford to pay which showed there was definitely room for reductions. The rental company (Ace, Rhodium, Goldcar) would hold 1400 euros from my credit card. Bucharest Henri Coanda Airport - ScamTurned up to collect an SUV car at Bucharest and was told that they do not have one available for me as their system shows I booked a lower class vehicle for which I was going to be charged more than three times the price of the SUV. Ace Rental Cars Reviews Australia. Only to be told ACE do not carry Suburbans or similar size … I was overcharged by $106, had additional hassles of toll charges because of the wrong contract and have been the only one persistent in resurrecting the case. The car rental was from 12 Dec 2019 from Auckland airport to 28 Dec 2019 at Christchurch airport. Avoid them like the plague. I have just rented a Toyota Corolla Hatch for 15 days from ACE Brisbane and am nicely surprised by the car and service despite some negative comments which I had read on the web. I noticed a credit card fee of $165 that may apply on my car pickup. Overall. Welcome to our ACE Rent a Car coupons page, explore the latest verified acerentacar.com discounts and promos for January 2021. never rent … After car was returned, a charge of $38 admin fees was charged on a 70cents toll charge. Read 50 customer reviews on Ace Rental Cars in New Zealand and find the best car hire deals guaranteed. 29 reviews of Ace Rental Car "bad service...although it's cheap, the stuff they charge you is ridiculous. I made them print out the contract . I booked a 2-day small car via economycarrentals.com as this was the cheapest rate online. 9.2. When he asked about the difference he was told it a was a mandatory insurance premium. 33 reviews of Ace Rent-A Car "I fly into Indy every year to visit family/friends and this was my first time using Ace. Worse Rental Company Ever!! I told him I had GPS'd the route and could. I would like to bring your attention to two billing related concerns. Fortunately i got all my money back. I never got to speak to [name removed] she never returned our calls; and when I spoke to [name removed] who is the supervisor at the Auckland airport office she was rude and totally unsympathetic to the situation (Which was completely their fault). 418 reviews. They have great deals as well to look out for. Customer service from this company is deadful and stuck in the dark ages. When we rang to enquire why they told us they would return deposit then back flip and refuse to return deposit. From getting the car to return it. STAY AWAY!!! Similar opinion? Horrible Horrible experience in Melbourne. Now in October, having corresponded with three different, slow or non-replying representatives who don't review the attached information I send, I've been quantitatively told to contact someone else. I hope you find your answer :-). Never received the email. Total scam artists. November 27, 2020. I don't know the company prior to booking but it seems fraudulent and the terrible customer service only makes me more firmly believe that their actions are purposeful. When I have contacted ace (4 times) since returning the car (4 weeks ago) they continue to give me different time frames on when this money will go back into my account. Standard $26/day. I spoke to Uber and they told me that it is a requirement for them to do the inspection for all drivers if they are on the Uber Marketplace.Wasted 3 days with no pay because of this but they couldn't give a damn. The carflexi booking id is CF7F8A19 and Ace rental confirmation number is 9R35K2. 5 Emails to get confirmation resent as the online system failed to send it.I confirmed the car day before and STILL car was not there when we arrived so we were given a minivan in poor condition. I had to stop at the first gas station and clean the windows, I was impressed just how filthy the car was. “Great stay and excellent car rental!” Outstanding service and a nice, clean, modern guesthouse and a good deal on our Ace car rental too. Arrived at the airport, call for shuttle service, automated machine said they would come 'shortly'. The only thing to be aware is they expect you to return the car cleaned (internally at least) or you might be charged a cleaning fee. Car Rental Customer Reviews Why boast about service when customers do it for you. AVOID AT ALL COSTS. Yet they still charged me full price. We called them when we got to Brisbane airport to find out where the desk was and they said it was there with all the other desks. Ace Rent A Car ranks 134 of 358 in Rentals category. published 1 year ago At ace car rentals the staff are friendly it was cheap to hire the car all transaction went smooth it's a $250 bond payment which they put a hold on your account so make sure the bond money is there. I reserved a Ford Escape from the Denver Ace Car Rental. As of 2020, the ACE Rent A Car brand had more than 300 licensed locations in over 45 countries, and is now the largest system of independent rental car operators in the world Awards [ edit ] In 2011, ACE was ranked highest in customer satisfaction in the J.D. I find this extremely unprofessional and it accurately reflects the stance of the business in the attitude of the woman we first spoke with. We then got to the depot and were ignored for about 5 minutes and then served by a lady (I have passed on her name to ace but won’t mention it in this review). Called Linkt and asked to buy a day pass and provided licence plate etc. Find the best prices on Ace Rental Cars car hire and read customer reviews. In Nice very friendly at the reception, fast service, also return without problems. However beware of the hidden charges ACE car rental will hit you with on arrival. Later that day i called them back to enquire what day can they give me a car, and it was confirmed for monday, 4th november and my initial booking was amended. The company does not offer luxury rentals. 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